STEP 01: Mission Definition
A PCS concierge contacts you within 24 hours of submission. Your concierge is PCS-experienced (often a military spouse), not a call-center script reader. This conversation establishes the mission parameters, including:
- Report date, pack-out window, and timeline flexibility
- BAH rate at destination installation and overall budget
- VA loan eligibility and purchase power (if buying)
- Family requirements: schools, commute radius, pets, and home needs
- Deployment status and POA considerations (if applicable)
- Origin + destination complexity