A Caliber Home Loans Customer Experience Interview

Businesses thrive on the customer experience being a positive one. Word of mouth and reviews can make or break growth and continued success. In the military community, that word of mouth has a vast reach. When a family gets orders to PCS, social media is usually the first stop. We want to know from those that are there who they used for housing opportunities, which absolutely includes lenders. 

It is with that in mind that I sat down with Medal of Honor recipient, Florent Groberg. I asked him to walk me through his experience as a customer with Caliber Home Loans and he didn’t hold back. Check it out. 

Jessica:  What made you decide on CHL for your mortgage?

Florent: I was looking for a team to guide me through the process. These are some of the most significant transactions in our lives; I was looking for guidance, partnership and trust. 

Jessica: Describe the process of your loan from start to finish.

Florent: I called Bryan [Bryan Bergjans, SVP of Military lending] to understand the interest rates better. Bryan advised me and connected me to a mortgage loan expert that would work with me through each step in the process. After discussing the loan interest rates, we looked at a price point for my investment and filled out the required paperwork to qualify for a loan. From bank account check-ups to running my credit score, I was pre-qualified within a few days. Next, we locked in my interest rate and kept in touch with any potential changes. This led to closing after my inspections were complete and my signatures to close the loan. Once approved, signed, I got the keys.

Jessica: Have you ever had a mortgage with another lender? If so, what was different about your experience with Caliber?

Florent: Yes, I’ve had two other loans with other mortgage lenders. My experience with Caliber was more personal, though I have to admit that my last one with Wells Fargo was great as well; it was not a VA loan. Caliber has always had my best interest in mind, first. 

Jessica: Share your favorite part of the process.

Florent: My favorite part is the loan closing, to see that everything worked out in the end because we had a good partnership. 

Written by Jessica Manfre

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